Back to top
NTT DATA Smart Ops

Turn your operations knowledge into service automation.

What is Smart Ops

Over 70% of the total cost of ownership (TCO) of an enterprise application is spent on operations and maintenance. Also the services and support processes bear many inefficiencies like missing information, re-investigation of recurring incidents, repeated manual implementation of solutions, and in general a lack of documented and well structured knowledge. Based on our Smart Ops implementations at leading European Auto OEMs, IT organisations can reduce service cost and improve service quality by addressing these areas.

Most of the data collected during service operations is of unstructured form: tickets raised by end users, error messages generated by monitoring systems, or solutions documented by ops agents. Smart Ops leverages the power of natural language processing (NLP) in combination with automated knowledge management to provide self-service capabilities through real-time interfaces like chat-bots or web portals. Smart Ops can also interact with users using the existing ticketing tool, so that Smart Ops can also be introduced without affecting the existing service processes.

Benefits

Fast start into the Smart Ops journey with the first tangible results delivered after 2-3 days. Iterative step-by-step implementation with strong focus on cost-benefit ratio.

Result oriented

Result oriented

Operational insights are harvested in knowledge trees and drive KPIs like first-call-fixed, call-prevention and automation rate over time.

User centric

User centric

User interaction supports traditional ticket-based workflow and modern real-time channels like portals and chat-bots.

Intelligent & Effective

Intelligent & Effective

Pre-tuned machine learning (ML) models reduces data science efforts. Unsupervised learning avoids time consuming training tasks during discovery.

Affordable & Flexible

Affordable & Flexible

Cloud native architecture of Smart Ops with state-of-the-art serverless components reduces runtime cost. No vendor lock-in with support for all leading hyper scalers.

The Smart Ops Value Journey

The service operation knowledge is often buried in the heads of the ops agents as daily business does not allow the maintenance of a knowledge based with capabilities beyond simple run-books. With Smart Ops, the operations insights are drawn out of the existing ticket data and new insights are harvested in a knowledge base. The knowledge base is at the core of Smart Ops and determines the capabilities of various Smart Ops components like self-learning chat-bots which no longer are hardwired to isolated use cases.

Smart Ops Components

The Smart Ops framework is based on a set of loosely coupled services that can be implemented in a step-by-step approach.
Cloud Local
Smart Analyser
Instant analysis of your ops data.
Cloud
Smart Dispatcher
Categorise and route tickets
Cloud
Smart Knowledge Tree
Intelligent knowledge trees
Cloud
Smart Agent
Natrual language interaction
Cloud Local
Smart Automation
Cost effective Process Automation

Start Your Smart Ops Journey Today!

Book a free discovery workshop with our SmartOps team today and gain new data driven insights at:
I agree to receive the requested content using my personal data as described in the Privacy Policy. This form uses Google ReCaptcha. Before sending the form, please read the Privacy Policy.
Message could not be send due to captcha not loadable. Please contact us at mail@nttdata.com.
Message could not be send. Please contact us at mail@nttdata.com.